TERMS & CONDITIONS

Please read these Terms and Conditions in full before proceeding and sending AMS any deposits. By sending any deposit or making any payment to Automaniac Services Ltd. ("AMS" or "the Company"), you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions in their entirety. This action forms a binding contract between you and AMS set out below. No variations, modifications, or exceptions shall apply unless expressly agreed in writing by an authorised representative of AMS. We reserve the right to enforce these terms and conditions in full.

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1. Warranty Coverage

All products supplied by AMS benefit from a 12-month (365-day) warranty period commencing from the later of the invoice date or the collection date. This warranty covers defects in manufacturing processes or materials, in accordance with applicable statutory rights.

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• Defective items will be repaired or replaced free of charge at our premises in Wisbech, PE13 2GB.

• AMS takes pride in delivering high-quality products, with over 95% of vehicles requiring no warranty work in the first 12 months.

• Warranty claims arising from accident damage, misuse, lack of maintenance, or required adjustments will not be honoured.

 

To submit a warranty claim:

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• Contact our dedicated service department to schedule an appointment on 01945 587818 option 2.

• A suitable time slot will be allocated, and a staff member will be prepared to commence work upon the vehicle's arrival for efficient service. We aim for fast turnarounds to minimise downtime for you as our customer and also for our workforce.

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AMS reserves the right to refuse inspection if the vehicle arrives more than 60 minutes late without prior notification. In such cases, a £100 + VAT non-refundable deposit may be required for future bookings. If an appointment is missed entirely without communication, a £200 + VAT booking fee will apply to all future warranty work.

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Failure to pay this fee will void the warranty, and no inspections will proceed until payment is received. We run a very strict build report, and any Warranty claims can be handled but must be presented on time as agreed. By arriving unexpectedly late or not turning up at time this affects our business financially. By not turning up on time or not at all without prior knowledge, you are financially hindering AMS and therefore you will be expected to pay for part of this.

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Please inform AMS immediately if you know that the vehicle will be delayed or not turning up at all with at least 180 minutes notice. If the appointment is booked at opening at 8-9am we need to know by 5pm the day before. No exceptions. There will be no charges is this is adhered to. If we are not made aware within these time frames, we reserve the right to charge the above fees.

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2. Chassis and Vehicle-Specific Warranties

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For motorized vehicles purchased from AMS:

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• AMS is not responsible for any manufacturing issues related to the chassis, which fall under the manufacturer's warranty. All brand new vehicles sold by AMS come with manufacturers warranty to support you as the customer, we do not build the chassis itself in any way shape or form.

• Unless otherwise stated, vehicles are supplied brand new and unregistered, with the manufacturer's warranty commencing from the purchase date.

• Customers must research and understand the manufacturer's warranty terms prior to purchase.

• AMS will forward registration details to the supplying dealer, but it is the customer's responsibility to provide accurate details and ensure correct registration.

• AMS's warranty applies solely to the recovery body.

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Customers are responsible for ensuring they hold the appropriate licenses, insurance, and compliance with relevant legislation for operating the vehicle. AMS bears no liability in this regard and is not affiliated with the DVLA or DVSA. If you do not hold the relevant information regarding this, you are acting as a customer without good faith (see point 8). It is up to you as a business to understand fully what you need to operate certain trucks, AMS will not advise in any way whatsoever in this matter.

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3. Warranty Claims and Exclusions

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AMS reserves the right to evaluate warranty claims based on its expertise and evidence, with decisions being final and binding.

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• Products are sold exclusively at our Wisbech site. Purchases from third-party agents or resellers are not covered by AMS's warranty; claims must be directed to the seller.

• For warranty validity, claims must be presented at our Wisbech site by the original purchaser.

• We will try and assist remotely as much as possible via tools such as Whatsapp and video call but if we believe the vehicle needs to come back for repairs because we can not diagnose this decision is final.

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For vehicles used in hire operations (short- or long-term):

• AMS accepts no responsibility for costs incurred due to warranty claims or downtime.

• Customers must maintain appropriate insurance for such risks.

• AMS will not transport vehicles for warranty work unless agreed in writing in advance. All transport costs are the customer's responsibility. You are fully aware before paying and deposit or paying a whole invoice of this and understand you need to have the capacity to bring the vehicle back to Wisbech if there is any issues whatsoever.

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Customers acknowledge the distance to our Wisbech site and agree to transport vehicles for warranty work at their own expense. No reimbursements will be provided.

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4. Usage and Maintenance Responsibilities

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By purchasing a product, customers confirm they (and all operators) are qualified to use it safely and correctly. AMS provides guidance on usage but is not responsible for training or ensuring qualifications whatsoever. You as the business are responsible for this in its entirety.

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• Damage caused by misuse, unqualified operation, or failure to follow guidelines is not covered under warranty.

• A free body health check is offered within the first 12 months (or before, if sooner) at our Wisbech site. Failure to utilize this may invalidate future claims, as it allows early detection of issues.

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5. Body Warranty Specifics

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The 12-month body/trailer warranty covers longevity and integrity, subject to the following exclusions and conditions:

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Exclusions:

• Overloading or failure to adhere to weight restrictions (evidence of misuse, such as twisted components, may void the warranty).

• Involvement in any accident, which may weaken components.

• Modifications to the original design.

• Non-compliance with laws (e.g., incorrect weight distribution, excessive speed, unqualified operation, or use with defective parts like flat tires or unserviced brakes).

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AMS reserves the right to investigate usage, including via social media, to verify compliance. If we note any vehicle being used incorrectly (for example overloading) we reserve the right to completely void the warranty on the vehicle and additionally notify the manufacturer of the chassis of the same evidence.

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Conditions for Validity:

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• The claim must be submitted within 12 months of the invoice date, with the vehicle presented for rectification. You can not notify the service team 11.5 months after purchasing and bring for inspection at 13 months. The vehicle must be rectified and fixed within our 12 month period.

• The claimant must be the original purchaser (warranty is non-transferable).

• The vehicle must have 0 modifications to it whatsoever. It must be as it left the AMS site in Wisbech.

• The vehicle must remain roadworthy and serviced per manufacturer specifications.

• All work must occur at our Wisbech site.

• No tampering or repairs by third parties; such actions void the warranty.

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6. Maintenance for Hydraulic Components

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Vehicles with hydraulic moving parts, cylinders, or PTO systems require daily inspections for safety and warranty compliance:

• Check grease levels on moving parts and nipple points.

• Inspect cylinders, hoses, valves, welds, and panels for damage.

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Scheduled maintenance:

• Replace oil return filter and air breather filter every 3 months.

• Replace hydraulic oil every 12 months (standard use) or 6 months (heavy recovery use).

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Failure to perform these may invalidate the warranty and require the vehicle to be taken off the road until rectified.

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7. Payments and Invoicing

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No vehicle or body will be reserved, held off sale, or allocated to any customer until a deposit has been received and cleared. AMS reserves the right to offer or sell any item to another party at any time prior to receipt of a deposit. A binding contract between the customer and AMS is formed only upon receipt of the deposit, at which point these Terms and Conditions are accepted in full.

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Payments are accepted by BACS bank transfer unless alternative payment terms are expressly agreed in writing by AMS. For the avoidance of doubt:

• AMS will not reserve, hold, or remove any vehicle/body from active sale without a deposit.

• placing a deposit constitutes acceptance of these Terms and Conditions in their entirety.

• AMS enters no contractual relationship with any customer or entity in the absence of a paid deposit.

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Chassis and Body Purchased Together:

• Full payment is due within 14 days of invoicing or completion (whichever first). You will be notified or nearing completion before this date.

• If finance is involved, ensure funds are available within this period.

• After 14 days, a stocking charge of 25% APR interest (accrued daily on the full invoice amount, including VAT) plus a £150 + VAT admin fee may apply.

• No vehicle will be released until all amounts are paid and cleared.

• Collection can be anytime after full payment, AMS is more than happy to store a vehicle in a locked compound until you the business are ready for the truck.

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Body-Only Purchases:

• Full payment is due within 7 days of invoicing.

• Collection must occur within a further 7 days.

• After these periods, a 25% APR interest charge (on the full amount, plus VAT), £25 + VAT daily parking fee, and £150 + VAT admin fee will apply.

• Invoices are issued directly to the customer, if you are a body-only customer we will not invoice this to the finance company, this creates additional admin work and chasing from the team for payment. All invoices are to be sent to the company who ordered the body.

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Companies / Dealers using Purchase Orders (PO’s)

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Where the Customer uses a purchase order (P.O.) system for ordering a body, AMS requires a valid purchase order number to be provided and confirmed in writing prior to commencement of work or allocation of the body. Upon the vehicle arriving at AMS's premises, the Customer must supply the formal purchase order documentation to AMS within 48 hours. Full payment of the invoice remains due within 7 days of invoicing (as set out above for body-only purchases), regardless of any purchase order terms or internal approval processes of the Customer. No vehicle or body will be released, collected, or delivered from AMS's premises until payment in full has been received and cleared in AMS's bank account. Failure to adhere to these timelines (including late provision of the purchase order or delayed full payment) will trigger the stocking charges, interest (25% APR accrued daily), daily parking fees (£25 + VAT), and administration fees (£150 + VAT) as detailed earlier in this section. For the avoidance of doubt, AMS is not bound by any payment terms stated on the Customer's purchase order that conflict with these Terms and Conditions, and these Terms and Conditions prevail in all cases unless expressly varied in writing by an authorised representative of AMS.

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8. Cancellations / Minimum deposits

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Orders involve custom builds, incurring significant preparation costs. Cancellation charges (deducted from deposits) are as follows:

• 3.5 Tonne Full Body/Open Centre Body (All Extras): £1,000

• 3.5 Tonne Custom Build: £2,500

• 5 Tonne H-Body: £2,000

• 7 Tonne H-Body: £2,000

• 7 Tonne Tilt and Slide/Twin Deck/Speclift: Full deposit dependant on credit check

• 7.5T + Specialist build (SLA Twin deck, SLA Steel bed, Alloy SLA Etc.) Full deposit dependant on credit check, if no deposit taken, all costs involved to be collected from customer within 7 days

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Pre built trucks / Trucks in stock ready to go

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Notwithstanding the cancellation charges set out above, where a Customer has paid a deposit and subsequently seeks to cancel an order for a vehicle that is already in stock and ready for collection or delivery (including but not limited to situations arising from a change in circumstances, inability to afford or finance the vehicle, realisation that the vehicle is not the required type or specification, or any other reason), AMS reserves the right to recover from the Customer the full amount of any and all costs, losses, and expenses incurred or suffered by AMS as a direct or indirect result of the cancellation. Such recoverable costs may include (without limitation):

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• Pre-delivery inspection (PDI) costs on the new vehicle (£285 excluding VAT est. Trucks over 7.2T This increases drastically)

• Tachograph calibration fees (£175 excluding VAT)

• Transport/delivery charges to and from the dealer or third-party service provider for PDI, calibration, or any related works (calculated at £200 excluding VAT for the first 50 miles then £2.50 per mile for round trip x2 total mileage because we must leave with the dealer for several days)

• Any adaptations, modifications, or customisations carried out (or ordered) specifically at the Customer’s request (at full cost of adaptations)

• A stocking charge of £25 per day (excluding VAT) on vehicles under the value of £65,000 (inclusive of VAT), £50 per day on vehicles over £65001 (Inclusive of VAT) calculated from the date the deposit was received until the date AMS is formally notified in writing of the cancellation, reflecting the period during which the vehicle was reserved and removed from active sale.

• An administration fee of £250 excluding VAT to cover the time and resources expended by the Sales Director and other staff in processing the order, communications, and related administration.

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These amounts shall be deducted from any deposit already paid, and if the total recoverable costs exceed the deposit, the Customer shall remain liable to pay the balance to AMS within 7 days of written demand. For the avoidance of doubt, no cancellation of an in-stock/ready vehicle shall entitle the Customer to a full refund of the deposit, and AMS’s rights under this clause are in addition to (and not in substitution for) the fixed cancellation charges listed earlier in this section.

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If the deposit does not cover the above charges we reserve the right to give you a written Demand and if not paid we reserve the right to pursue the business for the loss of earnings.

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All items remain AMS property until full payment clears. Nothing leaves our premises until this occurs.

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AMS uses credit agencies (e.g., Creditsafe: https://www.creditsafe.com/gb/en.html) to assess credit profiles. Deposits may be adjusted (increased or decreased) based on this assessment, as clearly stated on estimates. We may depending on the credit profile make certain provisions to protect ourselves against any wrongdoing. We may ask you as the customer to get a Finance agreement in place accepted with proof in writing sent to us.

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If any customer has any outstanding County Court Judgements (CCJ’s) we reserve the right to require a minimum deposit of 30% of the whole invoice value along with proof of affordability. If you receive a CCJ while we are in contract you as the customer are not acting in good faith, please see the below point.

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AMS Expects you as the customer to behave in good faith. If AMS Suspects that you as the customer are not behaving in good faith we reserve the right to cancel the order and keep any deposits received to cover the loss of earnings. Proof of this will be provided before any action is taken and we will be in contact to get your account on the matter.

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9. Delivery Estimates and Delays

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Any estimated delivery, completion, or collection dates provided by AMS (whether in estimates, order confirmations, or otherwise) are approximate only and are given in good faith based on current circumstances. Time shall not be of the essence unless expressly agreed in writing by an authorised representative of AMS. AMS shall not be liable for any delay in delivery, completion, installation, or availability of the vehicle/body, nor for any losses, costs, or damages arising therefrom, to the extent such delay is caused by circumstances beyond AMS's reasonable control. These circumstances include, but are not limited to, delays in the supply or availability of materials, components, chassis, parts, or services from third-party suppliers or manufacturers; shortages of raw materials or components; transport or logistics disruptions; labour shortages or disputes; changes in applicable laws or regulations; or any other event or factor outside AMS's direct control. In the event of such a delay, AMS will notify the Customer as soon as reasonably practicable and use reasonable endeavours to minimise the impact and resume performance promptly. The Customer acknowledges that custom builds are subject to external dependencies and agrees that no such delay shall entitle the Customer to cancel the order, claim compensation, or withhold payment.

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10. Limitation / Exclusion of Liability

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Except as expressly provided in these terms or required by law:

1. The Company shall not be liable for any indirect, consequential, special or incidental loss or damage of any kind whatsoever (including but not limited to loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, business interruption, downtime costs, or any claims by third parties), howsoever arising and whether caused by tort (including negligence), breach of contract, breach of statutory duty, or otherwise, even if the Company was advised of the possibility of such losses.

2. Subject always to clause 3 below, the Company's total aggregate liability to the Customer under or in connection with any contract (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall in no circumstances exceed the price paid or payable by the Customer to the Company for the relevant Goods (excluding VAT and any additional charges).

3. Nothing in these terms shall exclude or limit the Company's liability:

(a) for death or personal injury caused by the Company's negligence.

(b) for fraud or fraudulent misrepresentation; or

(c) for any other liability which cannot be excluded or limited by applicable law (including under the Unfair Contract Terms Act 1977).

4. The Customer acknowledges that the price charged reflects these limitations and exclusions of liability, and that it is reasonable for the Company to limit its liability in this way.

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11. Passing of Risk and Property (Title)

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Risk in the Goods (including the Vehicle where applicable) shall pass to the Customer upon payment in full of the invoice price (including VAT and any additional charges) or upon collection/delivery of the Goods from the Company's premises in Wisbech (whichever occurs first). From that point, the Customer bears all risk of loss of or damage to the Goods, however caused. Notwithstanding the passing of risk, property (legal title) in the Goods shall not pass to the Customer until the Company has received payment in full (in cleared funds) of:

(a) the price of the Goods; and

(b) all other sums then due from the Customer to the Company under any contract or otherwise.

Until property in the Goods passes to the Customer:

If the Customer becomes subject to any insolvency event (including administration, liquidation, or entering a company voluntary arrangement), the Company may immediately repossess the Goods without prejudice to its other rights and aim to recover the full value of any amount of money the vehicle is due to loose in this situation.

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12. Indemnity

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The Customer agrees to indemnify and keep indemnified the Company (and its officers, employees, agents, and subcontractors) in full and on demand against all liabilities, losses, damages, costs, expenses (including reasonable legal fees on an indemnity basis), claims, demands, actions, proceedings, fines, or penalties suffered or incurred by the Company (directly or indirectly) arising out of or in connection with:

1. any breach by the Customer of these terms and conditions (including but not limited to misuse, overloading, failure to maintain the Goods, failure to comply with daily/periodic checks on hydraulic systems, or use by unqualified persons);

2. any act, omission, negligence, or wilful default of the Customer, its employees, agents, drivers, or any third party using or operating the Goods (including hirers or end-users where the Vehicle is on hire).

3. any claim, demand, or proceeding brought by any third party (including but not limited to claims for personal injury, property damage, or economic loss) arising from the Customer's use, operation, maintenance, or hire of the Goods.

4. any failure by the Customer to comply with applicable laws, regulations, licensing requirements (including operator licences, driving licences, road traffic legislation, or health and safety obligations); or

5. the transport, collection, or delivery of the Goods to or from the Company's premises (at the Customer's expense).

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13. Data Protection

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Data Protection Both AMS and the Customer shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any related or successor laws ("Data Protection Legislation"). The Customer acknowledges that AMS may process personal data (such as names, contact details, vehicle registration information, and financial/credit data) provided by or on behalf of the Customer solely for the purposes of performing the contract, including order processing, credit assessments (via third-party agencies such as Creditsafe), vehicle registration assistance, warranty administration, service records, and invoicing. AMS acts as a data controller in respect of such personal data and will process it in accordance with its obligations under the Data Protection Legislation, including implementing appropriate technical and organisational measures to ensure a level of security appropriate to the risk. The Customer confirms that it has provided (or will provide) any necessary notices to and obtained any required consents or other lawful basis from, relevant data subjects (e.g., its employees, directors, or representatives) for the disclosure of their personal data to AMS. AMS shall not be responsible for any processing of personal data by the Customer or for ensuring the Customer's compliance with the Data Protection Legislation beyond AMS's own obligations as a controller. In the unlikely event that AMS processes personal data on behalf of the Customer as a processor (e.g., in limited-service scenarios), the parties shall enter into a separate data processing agreement incorporating the mandatory requirements of Article 28 of the UK GDPR upon request. For the avoidance of doubt, nothing in these Terms and Conditions creates processor obligations on AMS unless expressly agreed in writing.

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14. Agreement

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These Terms and Conditions apply exclusively to business-to-business (B2B) transactions. Automaniac Services Ltd. ("AMS" or "the Company") operates solely as a supplier to other businesses and does not sell products or services to consumers or members of the general public. All sales are made on a business-customer-only basis, and by placing an order, making a deposit, or entering any contract with AMS, you confirm that you are acting in the course of a business or trade and not as a consumer. Accordingly, statutory protections under the Consumer Rights Act 2015 (and any related consumer legislation) do not apply to these transactions. Everybody AMS Sells a product to is treated as a business and you waive your rights to any form of customer rights. We do not sell to the general public in any way, shape or form and you fully understand this before sending any deposit and entering contract with us. By sending a deposit to Automaniac Services Ltd. via BACS or card, I confirm that I agree to all the above Terms and Conditions, understand the implications of non-compliance, acknowledge the free health check offer within the first 12 months, and accept all cancellation and stocking charges along with fully understanding all the relevant laws and regulations for operating the product you are purchasing from AMS.

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AMS Winch Disclaimer and Operation Guide

Effective Date: March 10, 2026 Automaniac Services Ltd. (AMS) Wisbech, Cambridgeshire, PE13 2GB

Contact: 01945 587818 | info@amsrecoverytrucks.co.uk

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This document provides essential safety guidelines, operation instructions, and warranty information for the winch system installed on your AMS recovery vehicle body (e.g., beavertail, tilt and slide, or similar). Winches are powerful tools designed specifically for vehicle recovery operations. Improper use can lead to equipment failure, personal injury, or death. By using this winch, you acknowledge that you have read, understood, and agree to follow these guidelines. Failure to comply may void your 365-day warranty and expose you to liability.

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1. Important Safety Precautions

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Winching involves significant forces and risks, including cable snap-back, equipment overload, and entanglement. Always prioritize safety to protect yourself, others, and the equipment. Based on industry standards (e.g., from manufacturers such as Warrior Winch and Superwinch, and safety organizations), follow these rules:

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• Wear Personal Protective Equipment (PPE): Always wear heavy-duty gloves to protect against cuts, burns, or abrasions from the cable. Use safety glasses or goggles for eye protection, sturdy footwear, and long sleeves/pants to minimize injury risks. Avoid loose clothing or jewellery that could get caught.

• Establish a Safe Zone: Never stand in line with or straddle a tensioned winch cable. Maintain a minimum distance of at least 1.5 times the cable length from the winch and anchor point. Clear the area of bystanders and use spotters if needed to monitor the exclusion zone. No one should enter the "danger zone" (the path of the cable under load) during operation.

• Use a Cable Damper: Consider placing a heavy blanket, jacket, or purpose-built damper (e.g., a recovery blanket) over the midpoint of the cable during winching. This helps absorb energy and prevent whipping if the cable breaks.

• Inspect Equipment Before Each Use: Check the winch, cable, hook, remote control, and all attachments for damage, fraying, kinks, or wear. Replace any damaged components immediately. Ensure the battery and electrical connections are secure and corrosion-free.

• Know Your Limits: Do not exceed the winch's rated capacity (refer to the specification plate on your winch, typically 8,000–13,500 lbs for recovery applications). Factor in rolling resistance, incline, and mud/snow conditions—effective pull strength decreases on slopes or soft ground.

• General Prohibitions:

o Never operate the winch under the influence of drugs, alcohol, or medication.

o Never allow children or untrained persons to operate the winch.

o Never use the winch for lifting people or overhead loads— it is for horizontal vehicle recovery only.

o Never drive over or step on the cable.

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2. Operation Guidelines

This winch is designed exclusively for pulling vehicles onto the recovery bed (e.g., beavertail) for secure strapping and transport. It is not a towing or load-holding device. Follow these steps for safe and effective use:

 

• Preparation:

o Position the recovery vehicle on stable, level ground, directly in line with the stuck vehicle to avoid extreme angles (aim for pulls under 15 degrees for even spooling).

o Engage the vehicle's parking brake and place it in park (manual) or neutral (automatic with chocks). Keep the engine running to maintain battery charge during extended winching.

o Unspool the cable manually (with the winch in free-spool mode) to the required length— never pull under power.

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• Rigging and Attachment:

o Always feed the winch cable from the bottom of the drum for proper spooling and to prevent binding.

o Ensure at least 5 full turns of cable remain on the drum at all times—the hook attachment alone cannot support a load.

o Attach the hook to a rated recovery point on the stuck vehicle (e.g., frame-mounted hook or tow eye). Use D-shackles or soft shackles if needed—never hook the cable back onto itself, as this weakens strands. Use a tree-saver strap or sling for natural anchors like trees.

o Avoid sharp edges; use edge protectors if routing over rocks or vehicle parts.

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• Winching Process:

o Never hold a load with the winch cable while operating or moving the vehicle—this can destroy the internal brake and is considered misuse.

o Never tow-start a vehicle or leave the cable under tension for any reason (e.g., no prolonged holding of loads). The winch is for short pulls only; once the vehicle is on the bed, secure it with straps or chains immediately.

o Never move the recovery vehicle (e.g., beavertail) while winching another vehicle—this will damage the brake/drive unit.

o Use the remote control from a safe distance. Apply steady, even tension—avoid jerking or shock-loading.

o Monitor the winch for overheating (cycle in short bursts if needed, e.g., 1-2 minutes on, then cool down).

o After winching, respool the cable neatly under light tension to prevent tangles.

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• Post-Operation:

o Release all tension from the cable immediately after use.

o Clean and inspect the cable; store the remote in a safe place.

o If winching from a battery, ensure it's recharged to avoid stranding.

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• Winch wire connected to the back bumper;

o Do not ever connect the winch to the back bumper and tighten rope because it makes it easier to winch something as its easier to access, THIS WILL INVALIDATE THE WARRANTY ON THE ENTIRE BODY BY AMS. THIS IS A COMPLETE VIOLATION OF ANY TYPE OF USE.

o Evidence of this which is very easily visible by us if found will be noted and we reserve the right to suspend all warranty claims. Not only does this destroy the brakes in the Winch, but it also destroys the rear bumper and if not done correctly can weaken the rear of the body due to the way it is adding stress. Never ever do this under any circumstance.

o It is also up to you as the purchaser to make sure any driver is fully aware of this also. The excuse of your driver was unaware will not suffice. Please refer to our main terms and conditions regarding everybody using the vehicle being fully qualified and competent. Any signs of incompetency of the user will also void the warranty on the whole AMS Body.

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3. Maintenance Recommendations

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Regular maintenance extends the winch's life and ensures safety. AMS recommends:

• Daily Checks: Inspect cable for frays, clean off debris, and lubricate moving parts (e.g., drum bearings) with appropriate grease.

• Monthly Inspections: Check electrical connections, test the remote, and verify brake function. Replace synthetic rope every 2-3 years or sooner if damaged (wire rope: inspect for broken strands).

• Annual Service: Bring the vehicle to AMS in Wisbech for a professional inspection as part of your free body health check (within the first 12 months).

• Follow the manufacturer's guidelines for your specific winch model (e.g., Warn, Ramsey, or equivalent installed by AMS).

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4. Warranty Exclusions

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Your winch is covered under our standard 365-day warranty from the date of invoicing or collection (whichever is later), subject to the terms in your main Terms and Conditions. However:

• Misuse Voids Warranty: Any damage from prohibited uses (e.g., holding loads, tow-starting, tensioned storage, moving while winching, overloading, or improper spooling) is not covered. This includes failure of brakes, motors, or cables due to operator error.

• Modifications or Third-Party Repairs: Altering the winch or having it serviced outside AMS will void coverage.

• Evidence of Misuse: AMS reserves the right to investigate claims, including photos or social media evidence of improper operation.

• No Liability for Consequential Damages: AMS is not responsible for downtime, transport costs, or injuries arising from misuse (see Limitation of Liability in main T&Cs).

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5. LOLER Compliance and Certificates

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The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) are UK health and safety regulations enforced by the Health and Safety Executive (HSE). They require that lifting equipment (including winches used for lifting loads) undergoes thorough examinations by a competent person at specified intervals—typically every 12 months (or 6 months if used for lifting persons)—to ensure safety and compliance. A report of thorough examination (often referred to as a LOLER certificate) must be issued and kept on record.

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The winches we supply for recovery purposes, unless specified are designed and supplied exclusively for horizontal pulling and winching operations in vehicle recovery, such as drawing vehicles onto a recovery bed for secure strapping. They are not intended or certified for lifting operations (e.g., suspending or hoisting loads vertically), which may fall under LOLER if your business activities involve such use.

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• AMS Does Not Provide LOLER Services: AMS does not conduct LOLER thorough examinations, issue certificates, or certify winches under LOLER as part of our supply or warranty process. This is not a service we offer.

• Customer Responsibility: If your operations require LOLER compliance (e.g., if you use the winch for any lifting activities or if your risk assessment deems it necessary), it is entirely your responsibility as the business owner/operator to:

o Arrange independent thorough examinations by a qualified and competent inspector (e.g., through accredited bodies or specialists like those listed on the HSE website).

o Maintain all required records, reports, and certificates.

o Ensure ongoing compliance with LOLER, including planning safe lifting operations and training operators.

• Warranty and Safety Implications: Using the winch for lifting or in any manner that triggers LOLER requirements without proper compliance may constitute misuse, voiding your AMS warranty. It could also lead to safety hazards, legal penalties, or enforcement actions by the HSE. AMS accepts no liability for non-compliance or related issues.

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We strongly recommend consulting the HSE guidance (available at www.hse.gov.uk/work-equipmentmachinery/loler.htm) or a qualified health and safety advisor to determine if LOLER applies to your specific use of the winch. Always prioritize legal and safe practices in your recovery operations.

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6. Manufacturer's Warranty on Winches

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AMS winches are sourced from reputable manufacturers, such as Warrior Winches, and are integrated into your recovery vehicle body as part of our build process. While AMS provides a standard 365-day (12-month) warranty covering the installation, integration, and overall body system (as detailed in Section 4 and your main Terms and Conditions), the winch itself may carry a separate warranty directly from the manufacturer.

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• Manufacturer's Warranty Remains in Place: The original manufacturer's warranty on the winch (e.g., for Warrior Winches, this could range from 1 year standard—extendable with product registration— to 5-7 years on mechanical and electrical components for industrial-grade models, depending on the specific range like Gladiator, Samurai, or Titan) is not affected by AMS's involvement. This warranty typically covers defects in materials and workmanship under normal use, as per the manufacturer's terms.

• AMS Assistance Limited to 12 Months: AMS will assist with any winch-related warranty claims (e.g., coordination, inspection, or repairs at our Wisbech site) only during the first 12 months from the date of invoicing or collection (whichever is later). This aligns with our overall body warranty period. Beyond 12 months, any claims under the manufacturer's extended warranty must be handled directly between you (the customer) and the winch manufacturer. AMS will not facilitate, transport, or cover costs for such claims.

• Customer Responsibility: It is your responsibility to:

o Register the winch with the manufacturer (if required for extended coverage) upon receipt.

o Review the specific warranty terms provided by the manufacturer (e.g., via their website, product manual, or packaging).

o Contact the manufacturer directly for claims after the AMS 12-month period.

o Retain proof of purchase and serial numbers for warranty validation.

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All winches fitted by AMS Come with our 12 Month warranty excluding Misuse. Any Winch fitted to a body or vehicle you purchase from us is fully covered in this period by us directly here. We may fit from time to time discontinued winches and these are fully protected by our AMS 12 Month warranty.

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Misuse, as outlined in previous sections, may void both AMS's and the manufacturer's warranties. AMS accepts no liability for the manufacturer's warranty terms, changes, or enforcement. For Warrior Winches specifically, visit their website (www.warriorwinches.com) or contact their support for the latest details on your model's coverage. Always ensure compliance with all guidelines to maintain warranty validity.

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If you experience issues, contact our service department immediately to schedule an onsite inspection at Wisbech. Always use equipment in a correct and safe manner—your safety and the longevity of your AMS product depend on it. Acknowledgment: By accepting delivery of your AMS vehicle/body, you confirm understanding of these guidelines. For questions or training resources, contact our team and we can advise.

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AMS Vehicle Ordering Disclaimer 2026

Effective Date: March 10, 2026 Automaniac Services Ltd. (AMS) AMS Industrial Estate Sandall Road Wisbech, Cambridgeshire PE13 2GB

Contact: 01945 587818 | info@amsrecoverytrucks.co.uk

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This Vehicle Ordering Disclaimer forms part of your contract with Automaniac Services Ltd. ("AMS" or "the Company") and should be read in conjunction with our standard Terms and Conditions. It addresses potential delays in vehicle deliveries due to ongoing global supply chain challenges. By placing an order or paying a deposit, you acknowledge and accept the terms outlined below.

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Background on Delivery Delays

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In the current global environment, supply chain disruptions—such as shortages of raw materials, components, and manufacturing capacity—have led to delays across the commercial vehicle sector and the broader automotive industry. These issues are beyond the control of AMS, our dealer network, and often the manufacturers themselves. We try to minimise these risks as a company ourselves but a lot of these instances are very much out of our hands.

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All estimated delivery dates provided by AMS are based on the most up-to-date information received from our dealer network and directly from the vehicle manufacturers. These dates are indicative only and are subject to change. Delays beyond the anticipated timeframe are not uncommon in the present climate, and we strive to communicate transparently and honestly about expected timelines.

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AMS's Responsibilities and Limitations

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AMS is not directly responsible for any delays in vehicle deliveries from manufacturers or suppliers. We make every reasonable effort to liaise with manufacturers and expedite the process to ensure vehicles are built and delivered as promptly as possible. However:

• We cannot guarantee any delivery dates until the vehicle chassis has physically arrived at our premises in Wisbech.

• All dates provided are estimates only, derived from real-time information from manufacturers and dealers.

• Once the vehicle is on site, we can provide a more accurate indication of the completion date for bodywork and final handover.

• AMS does not control the supply or production of new vehicle chassis—this is entirely the responsibility of the manufacturers and their dealer networks.

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Liability Exclusions

• AMS shall not be liable for any loss of business, revenue, profits, or other consequential damages arising from delays in vehicle delivery.

• This exclusion aligns with the Limitation and Exclusion of Liability clause in our main Terms and Conditions.

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Deposits and Cancellations

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Deposits paid to secure an order are non-refundable in the event of delivery delays. AMS plans its operations, including material procurement and production scheduling, based on the estimated dates provided by manufacturers. Delays not only inconvenience our customers but also impose significant costs on AMS, such as advance ordering of materials tailored to the expected vehicle arrival.

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To mitigate the impact of delays on you:

• We offer the flexibility to transfer your deposit (at no additional charge) to an alternative vehicle that is already in stock at AMS or scheduled to arrive earlier.

• You have the right to switch to another suitable vehicle to minimize disruption to your business.

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In the rare event that a manufacturer cancels the vehicle order entirely (e.g., due to production issues or discontinuation), you are entitled to a full refund of your deposit.

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Acknowledgment

By proceeding with your order and paying a deposit, you confirm your understanding and acceptance of these terms. AMS is committed to delivering high-quality custom recovery solutions and will keep you informed of any updates regarding your vehicle's status.

If you have any questions, please contact our sales team.